FAQs

If you don’t find the answer you’re looking for simply send us an email.

Who is eligible to purchase on your site?

Only qualified clients over the age of 19 are able to purchase on our site. There are absolutely no exceptions to this rule.

How long will I have to wait for my package to arrive?

It all depends on your location.

Under normal circumstances your package is expected to be delivered and also the delivery time you selected when you were placing your order.

If you live in a poorly connected rural location, occasionally it may take a day or two longer.

How can trust you?

We have spent years building a solid reputation amongst medical patients and strongly support the use of lab tested

We have made the decision to offer full access to our site to medical patients in so they may have safe access to their carts at any time.

What happens if I don’t get my package?

If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace of your package. If a trace is filed, the Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable” or lost in transit, we will send you a 1x replacement package up to $500 of the value of your package free of charge. We do not offer postage refunds if your order arrives late due to any postal issues. This excludes packages marked [[Delivered]] but not received by customers